Information that is gathered from visitors in common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server. How the Information is used The information is used to enhance the vistor's experience when using the website to display personalized content and possibly advertising. E¬mail addresses will not be sold, rented or leased to 3rd parties. E¬mail may be sent to inform you of news of our services or offers by us or our affiliates.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e¬mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit. If you have any questions about our guarantee, please, email us here or call us at 1-208-790-1514 (Local & International).
Returns and Exchanges
Returns and exchanges can be made by mail. Please call our Customer Service Center at 1-208-790-1514, if you wish to return or cancel an order placed online. Please note: Our retail stores cannot accept returns by mail or courier.
Returning by mail
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries. Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by FDFT, LLC. If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person.
Mail returns to: 1220 Birch Ave, Lewiston, ID 83501